The problem
You sign in to Overleaf but your account shows Overleaf's basic plan instead of the premium (Professional) features UCR provides. Overleaf's UC Riverside page lists who is eligible; at the time of review it was faculty and graduate students.
The cause
The upgrade is automatic and is based on your UCR Single Sign-On (SSO) affiliation. If you do not see the premium features, your Overleaf account is usually not linked to your UCR SSO identity, so Overleaf cannot confirm your affiliation.
Step 1: Link your account to UCR SSO
- Sign in to your existing Overleaf account the way you normally do (email and password, Google or ORCID).
- Open your Overleaf account settings.
- If your
@ucr.eduaddress is already listed: look for the prompt to link your Overleaf account to your SSO identity. Select it, sign in with your UCR NetID, and approve the Duo prompt. - If your
@ucr.eduaddress is not listed: add it on the settings page, then confirm it by signing in with UCR SSO and Duo.
New to Overleaf? Use Log in with SSO on the UC Riverside page and sign in with your NetID and Duo.
If Overleaf says the address or institution account is already registered, see KB003.
Step 2: Contact Overleaf support if the upgrade still does not appear
If your account is linked to UCR SSO but the premium features still do not appear, the entitlement has to be checked on Overleaf's side.
- Email support@overleaf.com.
- Suggested message: "My Overleaf account is linked to my UC Riverside SSO identity, but the UCR institutional premium features are not applied to my account." Include the email address on your Overleaf account.
- Overleaf support can check the account and connect it to the UCR institutional subscription.
If Overleaf support cannot resolve it, contact Research Computing at research-computing@ucr.edu.