KB011: Access & Identity Guide
Scope: Authentication Methods Audience: All Users Last Updated: Feb 9, 2026
1. Unified Identity Map
We use different authentication methods optimized for each platform. Your UCR NetID is the root identity for all.
| Service | Auth Method | Credentials | How to Login |
|---|---|---|---|
| HPCC | LDAP | NetID + Password | ssh netid@cluster.hpcc.ucr.edu |
| Ursa Major (GCP) | SSO (Google) | UCR Email + MFA | console.cloud.google.com |
| Nautilus | CILogon | UCR Institutional ID | Web Portal / kubectl Token |
| ACCESS | CILogon | UCR Institutional ID | access-ci.org |
| ServiceNow | SSO (CAS) | UCR NetID + MFA | ucrsupport.service-now.com |
2. Common Issues
“Permission Denied” on HPCC
- Cause: Your account may not be added to the Slurm partition or your password expired.
- Fix: Ensure your PI has paid the subscription. Reset UCR password.
“No Projects Found” in Google Cloud
- Cause: You logged in with
@gmail.cominstead of@ucr.edu. - Fix: Use an Incognito window and sign in with your official university email.
“CILogon Failed” on Nautilus
- Cause: Institutional Identity mapping issue.
- Fix: Select “University of California, Riverside” from the dropdown list, NOT “Google”.